Get a true end-to-end 360-degree view of your customer across all your systems. Access real-time SAP order, invoice and delivery data, quote history, pricing details, and more–all without leaving your everyday Salesforce workspace.
Connect your field service solution to your SAP ERP business processes to provide superior customer service, ship parts and trigger the invoicing processes. View SAP data such as installed assets inside Salesforce – without ever switching systems.
Create quotes based on SAP variant configuration and SAP pricing rules in Salesforce. Post and track SAP sales orders, perform available-to-promise checks (ATP), monitor invoices and payments – all from Salesforce CRM.
Connect your business partners into your core business processes through B2B customer self-service portals. Customers can access order, delivery and payment history, place orders and do much more on their own.
Drive account transparency with a consolidated view of every sales agreement. Surface SAP ERP data and plan volumes and revenues based on the actual order run rate, Integrate Salesforce sales forecasts with your demand planning systems.
Provide field reps working in retail execution apps from Salesforce or Salesforce partners with up-to-date, account-specific price lists from SAP, perform real-time availability checks against SAP and post sales orders collected correctly back to SAP.
We are a manufacturing granite & marble company based in Spain, with locations all over the world. The decision on use Overcast was based on real-time integrations with our on-premise systems to generate orders, invoicing among other SAP documents.
With time we have evolve those uses into several uses cases like Communities pre-built components for our customers to check pending invoices, pending shipments among other data as well as data replication for our reporting system.
The main value that we have achieved with this solution is the low level of development or configuration that needs to be done on the Salesforce side. Is easy to configure and help is always provided.
Our experience with Overcast team has always been great. Service level is awesome and the teams are always reachable by us.
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