The SAP-integrated Field Service solution is a collection of ready-to-use Overcast Components for companies wanting to provide superior customer service by using Salesforce Field Service Lightning in combination with SAP ECC or SAP S/4HANA.
The highly customizable Overcast solution ensures that end-to-end business processes are working seamlessly across Salesforce and SAP. It can be installed and customized within days to customer-specific requirements.
The solution uses public SAP APIs provided by SAP and thus requires little to no change on the SAP side to work. It’s pre-integrated with SAP but you can also optionally configure the solution to connect to SAP via SAP CPI or Mulesoft.