The SAP-integrated Self-Service Communities solution is a collection of ready-to-use Overcast Components to connect and collaborate with customers, partners, and even employees. Connect them into your core business processes through self-service portals.
Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to dealers.
Community users can access your knowledge base, create cases, access Salesforce data and communicate with you. With Overcast, they can now also access quotes, orders and payment history, place orders and do much more.
Overcast Benefits
- Integrations made on the Salesforce platform also work in the Community Cloud.
- Many Overcast Components are available for use out-of-the-box
- Setup your Community and connect your on-premise data in days (SAP or non-SAP data).
Without Overcast
- Customers have to call or write to your sales reps in order to report issues, place orders, check product availability or prices
- Information for the customer is all over the place and no central portal site is available.
- Communication is slow via phone or e-mail.
With Overcast
- Customers are serviced much faster and richer than before.
- Customers can self-service check on order status, delivery status & tracking information, product availability and pricing, and more.
- Customer satisfication increases and costs are reduced.
